XE88 Privacy Policy — Protecting Your Information Is Our Responsibility

Xe88 (referred to as "we", "us", or "the platform") is a trusted online gaming service for members in Bangladesh. We believe protecting your personal information is a fundamental right — not just a regulatory obligation.

This Privacy Policy This document explains in detail what information we collect when you use the xe88 website or mobile app, why we collect it, how we use it, and what your rights are. This policy forms part of xe88's Terms & Conditions. part thereof.

Our goal is simple — you enjoy gaming with peace of mind while we keep your data secure. Registering with xe88 means you agree to this policy.

Xe88 collects only the information needed to deliver our services. We never ask for anything beyond what is strictly necessary.

Automatically Collected Information: Certain information is collected automatically while you browse the site, such as pages visited, click patterns, and session duration. This data is used to improve your experience.

Xe88 uses your information solely for the specific purposes outlined below. If we ever need to use it for anything additional, we will seek your consent first.

• Account Management: For registration, login verification, and password recovery.
• Payment Processing: To process and confirm deposits and withdrawals.
• Fraud Prevention: To detect unauthorized access and identify suspicious activity.
• Customer Support: To resolve your issues and provide support.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal Compliance: To meet regulatory and compliance requirements.
• Platform Improvement: Analyzes usage patterns to improve service quality.
• Promotional Communications: To notify you of bonuses and offers (you can opt out at any time).

Xe88 never sells your data. However, in limited circumstances, certain information may be shared with specific third parties:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to verify transactions.
• Game Providers: The minimum information needed to run the game (user ID and balance).
• Legal Authorities: Upon a valid order from a court or government authority.
• Security Services: Fraud detection service providers — limited to essential data only.

All third parties are contractually bound to uphold xe88's privacy standards. We ensure they keep your information just as secure as we do.

Xe88 uses different types of cookies to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Keeps your login session active — the site will not function properly without these.
• Performance Cookies: Analyzes page load times and usage patterns.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To understand which pages are used most frequently.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the site.

Xe88 follows the highest industry standards to protect your data. Our security framework includes:

That said, no technology system is 100% foolproof. Please keep your password strong and never share it with anyone.

Xe88 does not retain your data longer than necessary. Retention periods by data type:

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years — in accordance with financial regulations.
• Gaming History: 2 years or until the account is closed.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — kept for up to 1 year.
• Support Chat: 1 year after issue resolution.

All data is securely deleted after the retention period. No additional copies of KYC documents are retained after verification.

As an xe88 member, you have the following rights regarding your personal information:

To exercise these rights support@xe88.plusto email us or reach out via live chat. We will respond within 30 days.

Xe88 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any data from minors.

• Age verification is carried out at the time of registration.
• Any account identified as belonging to a minor is immediately suspended and all associated data is permanently deleted.
• Parents are encouraged to enable parental controls on any device their child may use.

If you suspect a minor is using xe88, please notify us immediately at support@xe88.plus.

The xe88 platform integrates certain third-party services such as game providers, payment gateways, and analytics tools. Each of these service providers maintains its own privacy policy.

• Game providers receive only the data necessary to operate the games.
• Payment gateways apply their own encryption.
• Xe88 is not responsible for the privacy practices of third parties, but we only work with trusted providers.

Xe88 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• The date of any policy update will appear at the top of the page under "Last Updated".
• You will be notified upon login if any significant changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

We will do our best to resolve any privacy complaint within 30 days of receiving it. If a matter is more complex and requires additional time, we will keep you informed.