XE88 Terms & Conditions — A Complete Guide for Members

These terms and conditions form a legally binding agreement between xe88 (hereinafter referred to as the "Platform" or "we") and the member (hereinafter referred to as "you" or "user"). xe88 reserves the right to amend these terms at any time.

xe88 An online gaming platform providing entertainment for users in Bangladesh. Use of this platform requires full compliance with all terms listed below.

• You must be 18 years of age or older.
• You are using the platform of your own free will and in a sound state of mind.
• You understand that there is a risk of losing money when gaming.
• You are solely responsible for complying with applicable local laws.

The following rules apply to opening and using an account on xe88:

One Account Policy: Each individual may only maintain one account. If multiple accounts are found under the same person, all accounts will be closed and any accumulated balance may be forfeited. No compensation will be provided for violations of this policy.

Accurate Information: You must provide accurate name, mobile number, and other details at registration. Providing false information may result in withdrawal holds and account suspension.

KYC Verification: Withdrawals above a certain amount may require identity verification. Withdrawals will be held until the KYC process is completed.

• Passwords must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers.
• Members are solely responsible for the security of their own accounts.
• Any unauthorized access to your account must be reported to xe88 support immediately.
• Accounts are non-transferable and may not be sold or lent to others.

The following rules apply to all deposits and withdrawals on xe88:

Withdrawal Policy: Your account must have sufficient balance before requesting a withdrawal. Withdrawals can only be made to a mobile banking number registered in your own name. Minimum withdrawal is ৳500.

• You must provide the correct TrxID when making a deposit — an incorrect TrxID will result in the deposit not being credited.
• Deposits sent through a third party will not be accepted.
• The same TrxID cannot be used to make two separate deposits.
• Xe88 reserves the right to place a hold on any suspicious transaction pending verification.
• No deposit fees — though your mobile banking provider's own charges may apply.

Xe88 offers a variety of bonuses and promotions. Each bonus comes with its own terms, and it's important to read them carefully before activation.

Wagering Requirement: Winnings from bonuses can only be withdrawn after meeting the required wagering amount. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in bets before withdrawing.

• Each bonus has a set expiry date — any unused bonus will be forfeited once it expires.
• Each member may only participate in the same promotion once.
• Bonuses may only be used on specific games — please check the terms.
• If bonus abuse (arbitrage, multiple accounts) is proven, all bonuses and winnings will be forfeited.
• Xe88 reserves the right to modify or cancel any bonus offer at any time.
• When placing bets with a real money deposit alongside a bonus, real money will be used first.

The following rules apply when playing games on xe88:

Game Outcomes: All games use RNG (Random Number Generator) technology. Game outcomes are entirely random and not predetermined. Neither xe88 nor any game provider influences the results.

Technical Issues: If a game is interrupted due to a lost internet connection or technical error, the outcome will be determined based on the last state recorded in the system. In such cases, xe88's decision is final.

• Make sure you have a fast and stable internet connection while playing.
• Do not log out of your account while a game is in progress.
• In Live Casino games, the dealer's decision is final.
• Any winnings obtained by exploiting bugs or glitches in the game software will be considered void.
• Playing the same game on multiple devices simultaneously is not allowed.

The following activities are strictly prohibited on xe88 and will result in immediate account suspension:

• Multiple Accounts: Creating multiple accounts under the same identity.
• Fraud: Opening an account using a false identity or stolen information.
• Money Laundering: Using the platform for money laundering purposes.
• Bot Usage: Using automated software or bots to play games.
• Hacking: Attempting unauthorized access to the system.
• Collusion: Multiple members colluding to gain an unfair advantage.
• Chargeback: Filing a chargeback with your mobile banking provider after making a deposit.
• Misuse: Exploiting bonus arbitrage or system errors.

Xe88 takes the security of your personal information seriously. To learn more about how we collect, store, and use your data, please Privacy Policy here.

• Your personal information will never be sold to third parties.
• Transaction details are used solely for payment verification purposes.
• All data is secured with SSL encryption.
• Information may be shared with authorities upon request to meet regulatory requirements.

Xe88 believes gaming should be purely for entertainment — not a source of addiction or financial harm. That's why we provide the following safeguards:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limits: Set a limit on how long you play in a single session.
• Self-Exclusion: Temporarily lock your account for a set period of time.
• Age Verification: Users under 18 years of age are not eligible to open an account.

If you feel you're losing control of your gaming, take a break. To learn more about responsible gaming, visit our Responsible Gaming View page.

Xe88 may close or suspend an account under the following circumstances:

• If evidence of a breach of the Terms and Conditions is found.
• Where there is reasonable suspicion of fraud or illegal activity.
• Where evidence of operating multiple accounts is found.
• Extended inactivity (180 days) — prior notice will be given.
• As required by a court order or government authority.

Members may also request account closure at any time by contacting support. Please withdraw your balance before closing your account.

Xe88 is not liable for the following:

• Game losses resulting from your internet connection dropping.
• Delays or issues caused by third-party payment providers.
• Losses resulting from unauthorized account use — if you have shared your password.
• Force majeure events — including natural disasters, server attacks, and similar circumstances.
• Financial losses from gaming — gaming carries inherent risk.

Xe88 is committed to maintaining a high standard of service; however, 100% uninterrupted availability cannot be guaranteed. The platform may occasionally be taken offline temporarily for maintenance.

Xe88 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes in advance via email or in-app notification.

• Updated terms take effect 7 days after publication.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

If you have any questions or concerns regarding these terms and conditions, please contact xe88:

Xe88 will respond to submitted complaints within 5 business days. Complex cases may take longer — but you will be kept updated.